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Training Instructor II - Dakota Dunes - Minimum 2 Years Experience - Full-Time -

POSITION OVERVIEW
RAISE THE BAR
Mass Markets is a rapidly growing, industry leading business process outsourcing and software development organization and we are looking for the right candidates to join our world class team. As an employee centric organization, Mass Markets demonstrates every day that our associates are our most important resource. Fill out our quick and easy online application and take the first step towards an exciting career with Mass Markets. Come grow with us!
Competitive Base Pay and Bonus
Regular Scheduled Pay Increases
Daily Contests and Incentives
Medical Benefits Available First Day
Full Medical, Dental & Vision Benefits
IRA Options
Paid Time Off and Paid Holidays
Advancement Opportunity
Positive Team Environment
Great Facilities and Fun Work Atmosphere
Monthly Events and Recognition
Access To Company Perks Site
Life Insurance
POSITION RESPONSIBILITIES
The Instructor will provide on-boarding training for the newest members of our customer service and sales team and work with veteran Sales Representatives to improve ongoing performance. Through education, observation, coaching and motivation, the Instructor will ensure achievement of individual, team and department objectives. The Instructor will facilitate learning through a variety of delivery methods to develop participants' skill sets. Training methodologies may include classroom instruction, on-line learning, hands-on labs, peer to peer coaching, and team meeting trainings, conference calls and train the trainer sessions. This position will report directly to the Center Director.
Facilitate classroom style training on products, sales techniques, enhancements, etc.
Develop and maintain training tools, including worksheets, templates, databases and reports
Facilitate role play sessions
Use a variety of instructional methods to ensure maximum delivery effectiveness
Manage testing and performance for all sales new hires while in training
Monitor trainees' knowledge before and after training to help determine follow-up training required
Provide mentorship, continuing education and ongoing training for existing sales representatives
Work closely with management in the sales rep evaluation process to identify skills and areas needing improvement
Work one-on-one with sales reps to reinforce skills taught during training sessions
Utilize established curriculum and assist in developing new educational materials
Perform other related duties as assigned by the Director of Employee Development
CANDIDATE QUALIFICATIONS
The ideal candidate for this role would share and understand the high growth objectives of Mass Markets. This position requires a high degree of leadership, creative thinking and dedication to people. The ability to professionally represent Mass Markets internally and client facing is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in their views. This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives. The ideal candidate will possess a fun-natured, enthusiastic, and motivational personality, capable of thriving in a fast-paced and dynamic sales environment. The Training Instructor will exhibit a commitment to continuous improvement and independently pursue self-development to broaden training related job knowledge and stay abreast of industry skills and best practices.
Associate's degree and/or relevant work experience
Exceptional interpersonal & communication skills
Strong supervisory experience including staff development
Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
Demonstrated ability to drive sales through the actions of others
Understanding of call center tools and technology used to manage KPIs and SLAs
Possess effective conflict resolution skills (both customer and agent conflict)
Possess time management, planning, organizational and multi-tasking skills
Ability to learn new products and system
Ability to work in a professional fast-paced environment
COMPENSATION DETAILS
At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource! Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn generous paid time off as well as paid holiday's and paid training opportunities.
Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets and even cars.
All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.
ABOUT US
As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.
Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.
For more information visit www.massmarkets.com

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