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Call Center Representative - Dakota Dunes - Part-Time - Base + Bonus- Flexible S

POSITION OVERVIEW
Here at Mass Markets, we keep things light. We believe our employees are at their best when they're happy. This is an on-site call center position and a chance to work indoors in a fun and energetic environment. Our training will make you an expert in Fortune 500 products and state of the art communications technology. Following a fun, best in class training, you will help customers by troubleshooting any overlooked options and offering them new products and services. With Mass Markets you'll earn commission on top of your hourly wage and through daily contests and after a year, earn an employee stock contract. This is a rare opportunity to share in the vision and success of a growing company. A job that will keep you engaged, smiling and earning more money year.
SCHEDULE
LOOKING FOR A SCHEDULE THAT WORKS WITH YOUR LIFE?
Mass Markets is able to offer a wide range of scheduling options for qualified candidates. The businesses hours of operation are 6:00 AM - 11:00 PM, Monday - Saturday with multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available. Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets.
POSITION RESPONSIBILITIES
WHAT IS A CALL CENTER REPRESENTATIVE AND WHAT DO THEY DO?
In this role, you will be responsible for handling outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. As a highly trained expert on products, technology, and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. In addition to being an all-around great asset to the team, our entry level sales representatives are responsible for the following tasks.
Listen to and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunity and apply sales skills to upgrade customers
Explain and position products and process when interacting with customers
Appropriately escalate customer dissatisfaction
Ensure first call resolution through problems solving and effective call handling
CANDIDATE QUALIFICATIONS
HOW DO YOU KNOW IF YOU WOULD LIKE WORKING AT MASS MARKETS?
You enjoy talking to people and helping them resolve any frustrations they may be facing
Problem solving gets you excited
You are money motivated, you like getting paid more for doing more
You're a quick learner and thrive on change
You have experience in entry level customer facing positions such as retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or administrative office roles where you liked interacting with customers
You love talking; people even say you should get paid for talking (perfect fit!)
LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?
Great! Here are the qualifications for a Call Center Representative:
High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
Must have the ability to learn customer service software applications
Must be proficient with basic PC skills
Ability to multi-task in a fast paced environment
Highly reliable
Minimum 18 years of age
Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.
COMPENSATION DETAILS
LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION AND SHOWS IT?
At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars.
All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.
TOTAL REWARDS BREAKDOWN
Competitive Starting Compensation
Weekly Bonus Opportunity
Weekly Pay Cycles
Paid Time-Off
Daily, Week, and Quarterly Recognition
Paid Holidays
Daily Contest Payouts
Company Debit Card (With Daily Cash Uploads)
Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)
Regular Raises and Career Progression
Flexible Scheduling Options
Employee Discount Program
Advancement Opportunity and Ongoing Training
Fun, Engaging Work Environment
Cash and Prize Incentives
Modern Work Environment
Casual Dress Code
And More...
ABOUT US
Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to praiseworthy customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.
Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

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