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CUSTOMER SERVICE SPECIALIST-Entry Level

POSITION OVERVIEW
We are seeking energetic and reliable professionals to join our team as Customer Service Specialists in Iowa City, IA. The successful candidates will be responsible for answering incoming customer calls and help customers with product and service related inquiries. Specialist utilize company policies to directing calls to the managerial team when necessary and provide product and sales support to customers when appropriate. Our Customer Service Specialists are often the first point of contact for customers' products issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
SCHEDULE
LOOKING FOR A SCHEDULE THAT WORKS WITH YOUR LIFE?
Mass Markets is able to offer a wide range of scheduling options for qualified candidates. The businesses hours of operation are 6:00 AM - 11:00 PM, Monday - Saturday with multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available. Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets.
POSITION RESPONSIBILITIES
WHAT DOES A CUSTOMER SERVICE SPECIALIST DO EVERY DAY?
In this role, you will also be responsible for taking incoming calls from our customers and providing world-class customer service. As a highly trained expert on each program and business process, you will work on behalf of some well-known brands across the country. This role requires you to interact with hundreds of customers each week, resolve support issues and ensure best in class customer experience. In addition to being an all-around great asset to the team, our entry level customer service representatives are responsible for the following tasks.
KEY RESPONSIBILITIES
Provide support to customers, handle inquiries, provide resolutions
Maintain existing client relationships by providing exemplary customer service, program knowledge, empathy and professionalism.
Appropriately escalate customer dissatisfaction
Ensure first call resolution through problem-solving and effective call handling.
CANDIDATE QUALIFICATIONS
LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?
OnBrand24 offers excellent training for the right candidate. Successful candidates will be motivated, reliable, have excellent communication skills and, most importantly, be willing to learn new skills and acquire new knowledge every day. You will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day.
KEY QUALIFICATIONS
High School diploma or equivalent; College Students, Interns, and recent College Grads are welcome
Must have the ability to learn customer service software applications
Must be proficient with basic PC skills
Ability to multi-task in a fast-paced environment
Highly Reliable
Minimum 18 years of age
High School Graduate (or equivalent)
Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.
COMPENSATION DETAILS
LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION AND SHOWS IT?
At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars.
All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.
TOTAL REWARDS BREAKDOWN
Competitive Starting Compensation
Weekly Bonus Opportunity
Weekly Pay Cycles
Paid Time-Off
Daily, Week, and Quarterly Recognition
Paid Holidays
Daily Contest Payouts
Company Debit Card (With Daily Cash Uploads)
Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)
Regular Raises and Career Progression
Flexible Scheduling Options
Employee Discount Program
Advancement Opportunity and Ongoing Training
Fun, Engaging Work Environment
Cash and Prize Incentives
Modern Work Environment
Casual Dress Code
And More...
ABOUT US
Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to praiseworthy customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.
Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

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